Terms & Conditions

1. Account Registration

• Provide accurate details (name, email, etc.) when signing up. Update info promptly if it changes (e.g., new shipping address for a metal bookcase).
• You’re responsible for your account password. Notify us immediately of unauthorized activity (e.g., unrecognized bookcase orders) to secure your account.

2. Orders & Payment

• After payment, we verify stock (e.g., wooden bookcases, plastic storage shelves) within 2 business days. Orders are confirmed once shipped.
• Prices are final at checkout. We accept credit cards, PayPal, etc. Failed payments require verification; unpaid orders are canceled after 48 hours.
• No cancellations for personal reasons post-confirmation (unless out of stock). Forced cancellations incur a 8% fee (covers packaging/prep for large items).

3. Products & Shipping

• Product details (dimensions, weight, material) follow the product page. Minor wood grain variations or metal finish differences are normal.
• Shipping adheres to our Shipping Policy. Provide a complete address—our facility (Flat 21 Hera Court, Homer Drive, London, England, E14 3UJ) is not for delivery. A £7 / $9 re-shipping fee applies for wrong addresses.

4. Returns & Exchanges

• Eligibility: 30-day returns (unused, original packaging); 15-day exchanges for defects (e.g., cracked wood, bent metal frames, broken plastic parts).
• Costs: We cover shipping for quality/wrong items. For personal reasons (e.g., size regret), you pay return shipping + a 6% restocking fee.
• Ineligible Items: Assembled, damaged-by-use, or missing parts (e.g., shelf brackets) are not accepted.

5. Liability & Updates

• We’re liable for product defects but not for damage from improper assembly, overloading, or misuse (e.g., exceeding weight limits).
• Terms may update—changes are posted on our site. Continued shopping signifies acceptance.