Return & Exchange Policy

This policy applies to returns and exchanges for our wooden, metal, and plastic bookcases. For inquiries, use the contact details below.

1. Eligibility Requirements

Item Type	Return Window	Exchange Window	Key Conditions
Wooden Bookcases	30 days post-delivery	15 days post-delivery	Unassembled, original packaging; no scratches, cracks, or missing wood parts
Metal Bookcases	30 days post-delivery	15 days post-delivery	Unassembled, hardware intact; no bent frames, rust, or dents
Plastic Bookcases	30 days post-delivery	15 days post-delivery	Unassembled, no cracks or discoloration; original box included

Quality Issues: Defects (e.g., warped wooden shelves, broken metal brackets, cracked plastic panels) require clear photos/videos for verification.
Wrong Items: Provide order screenshots and product comparisons to confirm incorrect sizes/styles.

Request: Email uptempo-41.cobbles@icloud.com with your order number, bookcase type, reason for return/exchange, and supporting proof.
Approval: We respond within 2 business days. Approved requests receive a return address (our London hub: Flat 21 Hera Court, Homer Drive, London, England, E14 3UJ, or nearby warehouse) and a unique return ID (must be marked on the package).
Ship Back: Send items within 7 days. Use reinforced packaging for metal/wooden parts to avoid transit damage.
Finalization: We inspect returns in 3-5 days. Eligible exchanges ship within 48 hours; refunds process in 3-5 business days.

Quality/Wrong Items: We cover round-trip shipping (reimburse up to £20 / $25 via logistics receipt).
Personal Reasons: You pay return shipping + a 6% restocking fee (based on the bookcase’s original price).
Ineligible Items: Assembled, damaged-by-user, or missing parts (e.g., screws) are refused—you bear return shipping costs.