FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Details
Q: What’s the weight capacity of your bookcases?
A: Capacity varies by type: wooden (15-20kg per shelf), metal (20-25kg per shelf), plastic (8-12kg per shelf). Exact specs are on each product page.
Q: Are the bookcases suitable for small spaces?
A: Yes—we offer compact designs (e.g., narrow wooden shelves, slim metal units) for tight areas. Check product dimensions to confirm fit.
Q: Is the wooden bookcase treated for durability?
A: Most wooden bookcases have a water-resistant finish to prevent scratches and minor spills—avoid prolonged moisture exposure.
2. Assembly & Maintenance
Q: Do bookcases come with assembly instructions?
A: Yes—all units (wooden, metal, plastic) include step-by-step guides and necessary hardware (screws, brackets).
Q: How to clean a metal bookcase?
A: Wipe with a dry cloth for dust; use a mild soap and damp cloth for stains. Dry immediately to prevent rust (frames have anti-rust coating).
Q: Can plastic bookcases be disassembled for moving?
A: Yes—they’re designed for easy assembly/disassembly, but avoid over-tightening screws to prevent cracking.
3. Orders & Shipping
Q: Where do you ship from, and how long does delivery take?
A: Orders ship from our London hub (Flat 21 Hera Court, Homer Drive, London, England, E14 3UJ) or overseas warehouses. 2-4 days to UK/Europe; 5-12 days to other regions—we ship to 90+ countries.
Q: How to track my bookcase order?
A: A tracking number is emailed once shipped. Check status in “My Orders” or via carriers like Royal Mail/DHL.
4. Returns & Exchanges
Q: Can I return a bookcase if it arrives damaged?
A: Yes—email us photos within 7 days. We cover return shipping and send a replacement or refund.
Q: What if the bookcase doesn’t fit my space?
A: You can return it within 30 days (unassembled, original packaging) but pay return shipping + a 6% restocking fee.
5. Other Questions
Q: Do you offer bulk discounts for office bookcases?
A: Yes—5+ units get 10% off, 10+ get 15% off. Email us to discuss custom orders.
Q: When will out-of-stock wooden bookcases restock?
A: Popular styles restock every 3-4 weeks. Use the “Notify Me” button on product pages for alerts.